Nightingales Training Services

Conflict Management Training (Level 2 Award)

1 Day 8 hour Training course + Pre Course Study

We have been delivering conflict management and physical intervention training since 1991 to many areas and sectors including NHS Healthcare, the British Army medical service, the RAF in flight medical services.

Staff training­­­ to deal with Conflict in the Workplace Situations.
This eight hour, one day course (with 8 hrs pre course study required) it is highly recommended for staff working in many different sectors, wherever customer conflict behaviour is an issue. Conflict can easily escalate into a risk situation. It has been devised to cover diverse sectors of employment including, but not exclusively from: Teaching, Social Care, as well as Retail and similar environments.

The course is approved by RDS Training Ltd, one of the UK’s leading companies in the field of Conflict Management, who have had their techniques approved by Independent Government Bodies & Agencies. The awarding body for this level 2 qualification is Highfield Awarding body for compliance.

On this HABC L2 approved course you will be taught by highly industry experienced tutors, concentrating on prevention as the route:

  • Tried and tested methods of reducing the likelihood of assault from service user, customers and clients by use of Dynamic Risk Assessment and appropriate body language, how these can be used to help prevent assault and stop abuse before it happens. Including hands on practical senarios.
  • How to recognise danger signs in service users, clients or customers and how to respond to them appropriately.
  • Making you aware of your rights in law if you are threatened, abused or assaulted in the course of your work. Calming the storm before it escalates to violence.
  • Promoting understanding that ‘you do not have to accept violence or assaults by service users, clients or customer as part of the job’,. Violence is never acceptable.
  • Identifying your rights under Employment Law & Health and Safety Law and what you can do if you feel threatened or are being assaulted.
  • Understand the term appropriate responses, with the aim to achieve a safe outcome for the service user, customer and member of staff by promoting Positive Behaviour in an appropriate way.
  • Appropriate responses, of how to try to prevent situations becoming violent and stressful.
  • Learn the circumstances it is appropriate to use these techniques.
  • The course concludes with a one hour multi choice exam which if successful will lead to the HABC L2 award for Conflict Management.
  • A free resit for anyone who fails the exam.

You can book on our courses either as a group through your employer, or if you wish as an individual. All delegates receive joining instructions, pre study document, a course handbook with easy to recall pictures and breakdown of approved techniques. The price is only £75pp, individuals can book ‘on line’ on any of our advertised weekday or weekend public courses. Don’t delay, space is very limited! Demand is always high. Telephone 07836232993


We are accredited by NOCN to deliver conflict managemnent and Pysical Intervention using the RDS Training module.

Upcoming Training Events for Conflict Management..